Shipping & Returns

Shipping & Returns

At Crabcy.com, we ensure a smooth and reliable shopping experience by offering free shipping across Cyprus via AKIS Express for orders over €100.

🚚 Delivery Method: All orders are shipped exclusively through AKIS Express and can be collected from any AKIS Express station across Cyprus.

⏳ Delivery Time: Orders are typically processed and shipped within 1-3 business days. Delivery times may vary based on location and courier workload.

💰 Payment Method: We only accept Cash on Delivery (COD) at the AKIS Express station upon order pickup. Customers can pay in cash or by credit/debit card at the station.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS, allowing you to track your shipment through the AKIS Express tracking system.

Refund & Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a Money-Back Guarantee under the following conditions:

• 🔄 Returns & Refunds Eligibility: You may return your item within 7 days from the date of delivery.
• ✅ Return Conditions:
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.
  • Returns are not accepted for items that have been used, damaged, or are missing parts.
• 📦 Return Process:
  1. Contact our customer support team at [your email/contact info] to initiate the return.
  2. Return the item to the nearest AKIS Express station.
  3. Once we receive and inspect the returned item, we will process your refund.
  4.  

Refund Process

💳 Refunds will be issued in the same method as the original payment

⏳ Processing time: Refunds are typically processed within 3-5 business days after the return is approved.

Important Notes

• If the item is defective or damaged upon arrival, please contact us within 24 hours of delivery for an exchange or refund.
• Crabcy.com reserves the right to refuse returns if the item does not meet the above conditions.

For any further inquiries, feel free to contact us at +357 99 320 556.